We work hard to provide as many of our customers as possible with access to safe, high-quality drinking water that consistently meets consumer and regulatory requirements in accordance with the Safe Drinking Water Act 2003 and the Safe Drinking Water Regulations 2015. The Department of Health administer the implemention of these standards across Victoria.
Our region has 20 water treatment plants that supply treated water to 93 percent of our urban customers.
- Drinking water is safe for human consumption. It can be used for drinking, cooking, making ice, cleaning your teeth and for showering or bathing. Drinking water is filtered and disinfected to meet the strict guidelines for safe drinking water.
- Non-drinking water isn't disinfected and isn't intended for human consumption. You can still use this water for household activities though, such as watering gardens, flushing toilets, irrigation and laundry purposes. You can also use it for showering or bathing, as long as you're careful to avoid swallowing the water. Read more about living with an untreated water supply here and view our
Untreated Water Supply Notice.
You may be interested in reading about Guidelines for private drinking water supplies at commercial and community facilities.
Check your town's water services
GWMWater is a water supplier within the terms of the Safe Drinking Water Act 2003, which provides a legislative framework for assuring drinking water quality in Victoria. Click on your town in the table below to see if your water is safe to drink and view other information relating to your town.
Drinking water towns
Non-drinking water towns
More about our capital upgrades and renewals program
Drinking water quality test results
GWMWater tests drinking water regularly to ensure it's safe for drinking.
See our drinking water quality test results
Living with an untreated water supply
Learn more about living with an untreated water supply here or contact us to talk to our Water Quality Team.
Our mission, vision and values are an essential part of our culture at GWMWater. We incorporate these into every action we take - whether it's providing assistance over the phone, fixing a service fault, or encouraging regional growth for our local communities.
Our vision
Healthy environment, thriving community.
Our mission
Through partnerships with our stakeholders, we will provide affordable services using our precious resources to ensure a productive and liveable region.
Our valuesCustomerWe will promote a culture that respects the views of our customers and our people with a 'can do' approach.
OrganisationWe will work as a team to deliver agreed organisational priorities whilst respecting the views of stakeholders.
AccountableWe will be accountable for the actions we take and responsible for those we influence.
TransparentWe will be able to promote the merit of our decision making.
EfficientWe will ensure that the performance of our people, assets and resources are optimised in the provision of services.
DisciplinedWe will ensure that our policies and processes support a consistent attainment of quality and safety in all aspects of our operations. |
Further information...GWMWater is a government-owned statutory corporation established in 2004 with a responsibility to provide, manage, operate and protect water supply and sewerage systems for our community.
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At GWMWater we take great pride in our team of expert, professional and customer-focused employees. We employ a large number of staff across the region in areas such as engineering, customer service, communications, finance, operations and more.
GWMWater is one of the largest regional water corporations in Victoria and offers exciting career opportunities for all employees.
Our corporate headquarters is in Horsham, the capital of the beautiful Wimmera region, only three hours from Melbourne or the magnificent Victorian South West Coast. The region boasts access to many national parks including the Grampians and Mt Arapiles. Horsham offers a warm and welcoming community for those wanting a safe and healthy rural lifestyle, and the town boasts first-class health, educational, cultural, sporting and social facilities.
Read GWMWater; A Great Place to Work - Brochure to learn more about what it's like working with us at GWMWater or check out the Visit Wimmera Mallee website.
At GWMWater we're committed to:
- Supporting staff, suppliers and contractors in achieving zero harm
- Offering a flexible and stimulating workplace
- Investing in our people so we can adapt to the changing needs of our region
- Building the capacity and culture of our people into a more highly-skilled, professional, customer-focused and efficient organisation
GWMWater is an equal employment opportunity employer and provides a smoke-free work environment.
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Current Vacancies
Are you looking for a great opportunity to kick-start your career?
Do you have strong computer and communications skills, along with good planning and organisational skills? If so, we want to hear from you to be part of our Development Services Team!
Year 11 secondary education, a certificate III in Office Administration or demonstrated experience in a relevant administrative role is desireable.
Applications close: Friday 16 May 2025
GWMWater contact: Ollie Reynolds, People & Culture Officer
Position Description - Property Administration Officer
View this and other vacancies at https://careers.vic.gov.au
Staff testimonials
Ever wondered what it's like working at GWMWater? Watch the videos below from some of our employees to find out more...
Laura Priestley, our Water Services Operator, talks about her career transition from working as a chef to joining our Water Services team.
Amy Harding, our Customer Service Officer, talks about her experience joining the GWMWater Customer Service team.
Nalaka Vitharana, our Executive Manager Infrastructure, talks about his career journey to Executive as well as leadership opportunities at GWMWater.
Lisa Warrick, our Learning and Development Coordinator, talks about her career journey at GWMWater, from the Customer Service team through to the People, Talent & Culture team.
Katherine Velthuis, our Finance Officer, talks about how her career has progressed and the training opportunities she has been given, since joining the GWMWater team.
Stephanie Merlicek, our Environmental Sustainability Officer, shares the challenges, surprises and advice she would give to others considering making the move to our region.
Josh Turco, our Graduate Engineer, shares what it was like relocating to the region and joining the GWMWater team.
Preparing your application
Your application should comprise three things:
- Your CV detailing your employment history, educational qualifications and contact details.
- A cover letter including a summary of your experience and achievements that relate to the key selection criteria outlined in the position description.
- A statement addressing the key selection criteria.
Reference checking
Two work related references should be supplied with your application. These should be individuals who can comment directly on your abilities in a work situation.
Our recruitment process
Assessment
All applications are assessed by a selection panel. Each member of the selection panel compares the information from each applicant with the position description selection criteria, as well as against the other applicants.
Interview
If you're selected for interview, we'll invite you to meet us for a discussion about your skills and experiences in relation to the role.
At this point, we may also:
- have a chat with your referees to get a better understanding of you as a person and your suitability for the role
- ask you to undergo Psychometric Testing, simply as part of the selection process.
Offer
If we'd like to offer you a position:
- We may ask that you take a medical examination, depending on the role. This is so we're sure that we won't be risking your health as part of your role.
- You may also be required to undergo a police/criminal record check depending on the role.
If all goes well: Congratulations! We welcome you to GWMWater!
Our work environment
We offer great working conditions, and a variety of interesting and creative work.
- Friendly and supportive
- Committed to diversity and equal employment opportunity
- Health and wellbeing program and active social club
- Community-minded
- Team-oriented
We understand that staff and their families sometimes may need someone to talk to help guide them through a problem – whether it be on-the-job or personal matters. To assist our employees through these times we have engaged Optum to provide staff with confidential counselling through its Employment Assistance Program (EAP). More information.
Flexibility
A flexible workplace is a happy workplace! We recognise the importance of a work-life balance.
- Flexible work arrangements
- Family-friendly
Professional development
We believe that we can offer superior services to our customers when we invest in the development of our staff.
- Mentoring
- Willing to share knowledge
- Challenging career opportunities
- Employee development opportunities
Rewards and recognition
We reward our people with great entitlements and fair pay.
- Salary sacrifice (superannuation)
- Reward and recognition program
- Competitive remuneration and salary packaging
- Access to Local Government Employees Health Plan
Career pathways: Where do you fit in?
Career pathways for our staff are numerous. Some staff come direct from secondary school and complete traineeships or other ‘on-the-job’ training. Other staff have done tertiary qualifications before starting with us.
All staff regularly update their knowledge and often take further training or qualifications.
The diagram below shows indicative training levels, which may vary with the skills of the person involved or changes in the role.
Privacy
By making an application, you consent to the collection, use, storage and removal of your personal information, including the details of your referees. At all times during the recruitment process, this information is treated in a highly confidential manner. All documents are held in secure storage and made available only to members of the selection panel.
With droughts and unreliable rainfall making water such a valuable resource, it's important to make sure you're using your water supplies as efficiently as possible. These simple tips can help you ensure that you're recognising costly leaks or other water-wasting situations as soon as possible.
Sign up for Customer Portal
We encourage customers connected to the Wimmera or Northern Mallee piplines to sign up for our Customer Portal, a free online system that allows you to monitor your water use and be alerted about potential leaks or high usage.
Check your water meter regularly
Ensure that your water meter hasn't been damaged or turned off. We recommend you record your meter readings periodically and monitor your water use. As well as checking for accuracy and working order, it can be useful to have an idea of your water usage habits.
Check the connection from the meter to the tank
Because the pipeline is under high pressure, a large volume of water will be lost if there's a leak in the pipe between the water meter and the tank. A leak will also reduce the amount of water supplied to the tank, and in extreme cases might result in an empty tank. Also check regularly to confirm that there is a flow of water into your tank.
Consider fitting a level gauge on your tank
A level gauge on your tank can help you keep track of your water supply. There are a few ways to do this, such as using a float indicator.
Be smart
- Don't use your troughs as a reliable indicator of tank water levels. The tank might actually be empty and the trough water is the last of the available supply.
- When there's no need for a water supply (e.g. when stock isn't in the area), switch off the meter. This way you can avoid the possibility of undetected leaks and water waste.
Don't forget about firefighting needs
- Make sure you have enough water readily available around your property and home to fight fires.
- Equip your tanks with a tee piece, a standard CFA fitting and extra valve at the outlet.
Further information...Designing your on-farm piped system If you're planning to install your on-farm piped system, we have tools and advice available to help you develop the best design for your property. |
Your water meter can be used to check your water supply for leaks. This is important because if you have a leak, you're not only wasting water, but also money! You're paying for whatever the meter records your water usage as, so ensuring that your water supply is leak-free is the smart thing to do.
How to check for leaks
Luckily checking for leaks using your water meter is easy:
1. Turn off all taps and stop using any water-using fixtures at your house.
Common water-using fixtures include the toilet, shower, washing machine, dishwasher, evaporative cooler and garden irrigation systems or timers. Ensure that no one in your household or property is using water. Sometimes it can be a good idea to do this overnight, so as not to interfere in your daily activities.
2. Locate your water meter.
It's usually near the front of your property. If you're in a unit it may be near your front door or in a building service cupboard - ask your building management if you're not sure.
3. Record the reading of your meter.
Include the whole reading, including the red numbers. Learn how to read your water meter
4. Make sure that no water is used within your test timeframe.
This includes toilet flushing! Two hours is a good minimum test period for leak testing.
5. After your test period, reread your meter.
If there has been a change in your meter reading (i.e. a different set of numbers!) then you have leak!
The most common causes of leaks are:
- a leaking tap washer
- a faulty toilet cistern
- a breakage in underground or concealed water pipes
What to do if you have a water leak
If you have a water leak that can't be located by checking the toilet, taps and other water-using fixtures, you may have a break in your water pipes. We recommend that you arrange for a licensed plumber to inspect and repair.
Remember, wasting water wastes money too!
Further information . . .
Water meters are an essential monitoring tool for any water system. All properties linked to our water network have a water meter to record water usage.
Monitor your rural pipeline use with Customer Portal Customer Portal is a free online system that allows you to monitor your water use using your smart phone, tablet, laptop or home computer. It's available to our customers connected to the Wimmera Mallee or Northern Mallee pipelines. |